AI agents are no longer a distant concept—they’re already reshaping how work gets done. As Business Insider highlighted in March 2025, companies like ServiceNow, SAP, and Intuit are rolling out agentic AI to handle tasks that range from customer support and invoicing to drafting emails and flagging internal insights. ServiceNow, for instance, now handles 80% of support cases without human intervention, cutting resolution times in half and saving hundreds of thousands of labor