From Hype to Hands-On: Why AI Agents Are the Future of Work (and How We're Building Them Today)
- mundowide
- Jul 28
- 2 min read
As Business Insider reported in March 2025, software companies like ServiceNow, Salesforce, SAP, and Intuit are actively deploying AI agents to perform real business tasks—from handling customer support to automating financial reminders. In a Deloitte survey, 26% of business leaders said their organizations were seriously exploring autonomous agents.
At Mundowide, this isn’t just a trend to watch—it’s core to how we help clients build future-ready operations.
Why This Matters
The article confirms a shift we’ve been seeing on the ground: AI is no longer limited to productivity hacks. It's now a workflow layer. ServiceNow, for example, reports that 80% of support tickets are now handled autonomously, while humans stay in the loop for only the most complex edge cases. The hybrid model—where AI drafts, routes, and executes, and humans review or escalate—is not just efficient, it's transformational.
And the payoff is real: ServiceNow cites a 52% drop in resolution time and $325 million in annualized productivity value. These aren't hypotheticals. They're numbers that validate the agentic approach.
What We’re Seeing at Mundowide
The same principles drive our automation work. We design agents that:
Triage and respond to help desk tickets
Draft customer emails with contextual data
Enrich CRM data from external sources
Create SOPs, reports, or updates dynamically
The difference now is maturity of the infrastructure. With platforms like Claude 3.5, Lindy, and Relay, we can deploy agents that reason, plan, and collaborate—not just respond.
Building AI Agents with Humans in the Loop
We strongly align with what experts like Chris Bedi and Walter Sun emphasize: agents should augment, not replace. Companies like SAP and Intuit are doing this right—combining strong AI capabilities with rigorous employee training, internal feedback loops, and clear guardrails.
At Mundowide, every agent we build is paired with:
A walkthrough of the workflow logic
Training content tailored to team roles
Feedback systems to iterate quickly and safely
Our Takeaway
Business Insider's coverage validates what we believe: agentic AI isn't hype. It's the next frontier of operational excellence. But the companies seeing real returns aren't just buying tech—they're designing it around people.
If you're ready to move from AI-curious to AI-operational, let's architect your first agent together. And let’s do it in a way that puts your team in the driver’s seat.
Want to see how AI agents could transform your workflows? Reach out for a free strategy session with our team.
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